Community Support Representative – International School of Louisiana (2023)

Community Support Representative


Mission: Our mission at International School of Louisiana is to provide a challenging education emphasizing language immersion, international awareness, the celebration of diversity and community responsibility. The employee must understand and support the school mission.


Under the direction of the Director of Communications & Development, the Community Support Representative works with internal and external stakeholders to build community in furtherance of ISL’s mission, and facilitates schoolwide community support and engagement that complies with Federal, State, authorizer, and school requirements. This position collaborates with Directors, Administration, and staff from multiple departments and campuses to create opportunities for families to support their students’ growth, learn about ISL’s unique mission and model, participate in our community, and contribute to the school. The Community Support Representative provides support and training opportunities on relevant topics to the ISL community; manages ISL’s visitor screening and volunteer application process; and provides support with volunteer coordination efforts. The Community Support Representative coordinates, plans, and executes ISL schoolwide family engagement events, and provides support for campus-specific family engagement events and activities. The Community Support Representative organizes and executes Employee events with employee morale and community-building as a focus. The Community Support Representative prioritizes inclusion and equity and works with stakeholders and community organizations to ensure materials and programming are accessible to and respectful of all families. Using Communications and Marketing strategies, the Community Support Representative keeps the ISL community engaged and informed, provides resources and guidance, helps address ISL family and community needs, and networks to provide visibility and increase engagement.

Essential Duties and Responsibilities:

Federal and State Programs

● Coordinate and document the completion of family-facing aspects of schoolwide annual plans and policies as required under Federal and State laws, Department of Education rules, and ISL policies and procedures.

● Maintain an accurate understanding of relevant laws and rules (Title I, McKinney-Vento, ESSA, etc.)

● Monitor relevant legislation and inform school leaders of changes to requirements.

● Manage organizational compliance with Federal and State laws as requested.

● Maintain complete and accurate documentation of activities.

Schoolwide Community Building and Support

● Network internally and externally to build relationships within the ISL community (families and staff) and with the public.

● In partnership with families and staff, develop an annual schedule of community-building events designed to empower families to support their students’ growth, learn about ISL’s unique mission and model, participate in our community, and contribute to the school.

● Collaborate with staff from across departments and campuses to plan and host programs and events.

● Coordinate events and opportunities for direct engagement between the Head of School and ISL families.

● Attend schoolwide and campus-specific events and activities.

● Manage an annual schoolwide family feedback cycle using a variety of approaches to gather feedback from all parts of the school community.

● Use technology and communications strategies to develop materials and resources.

● Use technology and communications strategies to inform families about opportunities.

● Manage administrative files and documentation for the Community Support events.

● Meet regularly with Campus leaders and administration, and under the direction of the Director of Communications and Development, create and implement plans.

● Operating under the Director of Communications & Development, provide timely updates and reports on projects, campaigns, events, and activities. Share the strategic plan at the CMO level.

● Provide staff professional development on Federal and State programs, family engagement, and other topics as requested.

Volunteer Screening

● Communicate with families about ISL’s visitor screening process and volunteer application process.

● Manage administrative files and documentation for the Volunteer application process.

● Ensure all visitors have completed the Visitor screening process and volunteers have completed the required background check and training requirements prior to volunteering with students.

● Maintain accurate records regarding prospective volunteers and documentation regarding those who have completed requirements for volunteering with students.


● Lead meetings and training to help support community engagement at ISL.

● Interact collaboratively and productively with school site personnel, families, and students.

● Represent the school in a positive manner.

● Express thoughts professionally in oral and written language.

● Possess adequate technology skills.

● Keep abreast of current research, trends, and issues in education by engaging in professional development activities.

● Document and/or report attendance as prescribed by school, supplying all necessary documents for processing of payment for services.

● Perform related duties as assigned by supervisor.

● Maintain compliance with all school policies and procedures.

● Perform other duties as required.

Qualifications, Education and Work Experience:

● Bachelor’s degree; equivalent relevant work experience may be accepted in place of formal education.

● Two years’ experience working in office management, non-profit administration, education, volunteer coordination, or event planning.

● Must be able to work under pressure and meet deadlines, while maintaining a positive attitude, discretion, and confidentiality.

● Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

● Must have a valid driver’s license.

● Experience working as part of a diverse, multilingual community is highly desired.

● English fluency is required; Spanish fluency desired.

Work Environment:

Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

● Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;

● Required to exert physical effort in handling objects less than 40 pounds;

● Required to be exposed to physical occupational risks;

● Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements;

● Normal setting for this job is an office/school setting.

ISL is an Equal Opportunity Employer. ADA requires ISL to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

Professional Conduct: Employee acknowledges that he/she is required to maintain a high standard of professional conduct. Breach of said professional conduct includes but is not limited to: neglect of duty, dishonesty, and engagement in acts that are contrary to ISL policy, unlawful activities, or any other conduct which is seriously prejudicial to the school system.

Chain of Supervision: Director of Communications & Development

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